Bringing Full-Service Kubota Engine Support to the Phoenix Market
A strong engine distribution network doesn’t end with supplying an engine. The equipment manufacturers that choose Kubota and the customers who put that equipment to work also need knowledgeable, local resources to support those engines throughout their operating life.
That’s where CK Power dealers like ICON Equipment come in.
Based in Phoenix, Arizona, ICON provides full-service Kubota engine support for customers throughout the construction and landscaping markets. Its capabilities span genuine Kubota parts, preventive maintenance, diagnostics, engine repair and warranty support, along with mobile field service for equipment that needs attention on the jobsite.
For customers with Kubota-powered industrial equipment in the Phoenix area, ICON provides a local resource with training and technical capabilities to support the engine behind the machine.
Supporting Equipment Built to Work
Phoenix can be a demanding place to operate industrial equipment. High temperatures combined with long operating hours, and challenging jobsite conditions make equipment reliability especially important, and make timely service even more valuable when a problem does occur.
ICON understands that environment and the expectations that come with it. Its team services equipment ranges from smaller machines to larger, more complex applications, with an emphasis on identifying problems accurately and moving repairs forward quickly.
Kubota engines are a natural fit for that customer base. ICON sees customers gravitate toward the brand for its durability and dependable performance, while serviceable engine designs and strong parts support help make ongoing maintenance and repairs more manageable.
Among the engines ICON encounters, the Kubota D1305 series has developed an especially strong presence. The dealership supports the engine across a variety of applications and has built familiarity with the service and parts needs that come with it.
Full-Service Means More Than Turning a Wrench
ICON’s role as an authorized Kubota engine dealer gives its team capabilities that extend beyond general engine repair.
Factory training, Kubota technical resources, genuine parts and warranty authorization allow the dealership to support customers through a much broader range of engine needs. Whether a machine is due for routine maintenance, needs a replacement part, requires more involved diagnostics or experiences a warrantable failure, customers have one local resource to help move the issue toward resolution.
A recent engine replacement demonstrated the value of having that support close at hand.
When a customer experienced an engine failure that qualified for warranty replacement, the equipment was already out of service and time mattered. ICON coordinated the warranty requirements, located the replacement engine and prioritized the repair, shortening the amount of time the customer was without the machine.
That sense of urgency is central to how ICON approaches service. In industries where an idle machine can quickly disrupt a job, getting the diagnosis right is only part of the equation. Customers also need a service partner that communicates, responds and keeps the repair moving.
“We know our customers can’t afford unnecessary downtime,” said Luke Bihm, General Manager of ICON Equipment. “As a Kubota dealer, we have the training, parts, technical resources and warranty capabilities to support the complete engine and help get equipment back to work. Having CK Power behind us gives our team another level of support when we need it, and that ultimately helps us take better care of our customers.”
Extending Kubota Support into the Local Market
ICON is part of the network CK Power continues to develop to support Kubota-powered equipment throughout our distribution territory.
While our relationship with many customers begins with supplying Kubota engines to equipment manufacturers, those engines eventually go to work in machines operating across a wide range of industries and locations. A capable dealer network helps ensure support follows them into the field.
Our relationship with ICON is a good example of how that network works in practice. CK Power provides the dealership with parts and technical resources while ICON puts that support to work locally through its technicians, service operation and direct relationships with equipment owners.
That ongoing collaboration is an important part of what makes the dealer network work. We want our dealers to have the resources to solve problems locally, and our OEM customers to know that the Kubota engines going into their equipment are supported beyond the initial sale.
In Phoenix, ICON Equipment is helping us provide exactly that.
Need support for Kubota-powered equipment in the Phoenix area?
Contact us or ICON Equipment for Kubota engine parts, maintenance, diagnostics, repairs and warranty service.
